About Us

1. Who We Are

Galerie Wallcoverings is an international wallpaper designer and distributor based in the heart of Kent. Celebrating over 30 years of business Galerie is internationally renowned for it's high quality, stylish wallcoverings and excellent customer service. Contact our friendly sales team today to find your local retailer and a wallpaper that will suit your every need!

2. Contact Us

Galerie Limited

Unit 3 Deacon Trading Estate

211 Vale Road

Tonbridge

Kent

TN9 1SU

England

Phone: +44(0) 1892 700730

Fax: +44(0) 1732 771447

Email:

For all general enquiries please contact:

[email protected]

For existing customers to place an order please contact the Sales Department:

[email protected]

For existing customer book enquiries and book orders please contact the Books Department:

[email protected]

If you are in the UK or Ireland and would like to request a free sample please contact the Samples Department with the product code and your address:

[email protected]

If you are looking for a local retailer please contact us with your postcode:

[email protected]

In the USA or Canada?

Tel: 1-800-985-9151 or 647-525-0308

Fax: 289-277-1169

Email: [email protected]

PROTECTING YOUR PRIVACY

1. Introduction

This Privacy Policy explains what personal data we may collect about you, how and why we store and use it, who we disclose it to, and how we protect your privacy.

We are committed to protecting your privacy and take our responsibilities regarding the security of customer information very seriously.

This Privacy Policy applies even if you have purchased via a third party (such as a retailer who holds our pattern books) where we dispatch your goods on their behalf.

We may make changes to this Privacy Policy from time to time. We will update the Privacy Policy and we will publish any new version of this Policy on our website.

When using the term 'Personal Data' in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your purchase (e.g. your order references).

We Do Not collect 'Sensitive Personal Data' , this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, sex life, political opinions, trade union membership, information about your health and genetic or biometric data. We also do not collect any information about criminal convictions and offences.

2. Who Are We?

We are Galerie Limited (a company registered in England and Wales, registration number 02467904, and registered address 3 Deacon Trading Estate, 211 Vale Road, Tonbridge, Kent TN9 1SU). We control the ways your personal data are collected and the purposes for which this data is used by Galerie Limited and are the "data controller" for the purposes of the Data Protection Act 1998 and the EU General Protection Data Regulations (GDPR).

For simplicity throughout this policy 'we', 'us' and 'our' mean Galerie Limited.

3. Lawful Basis For Processing Your Data

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order from us, we will collect your address details to deliver your order, and pass them to the courier.

Legal compliance

We may need to collect and process your data if the law requires us to.

For example, keeping records of transactions for local tax authorities.

Legitimate interest

We require your data, in specific situations, to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we may use your purchase history to identify your preferences when sending you pattern books.

We may combine the purchase history of all our customers to maintain stock levels and identify trends for developing new products.

If you are one of our customers we will use your postal address to send you marketing information or phone you to inform you about new products that may interest you.

Consent

We can collect and process your data with your explicit consent in specific situations, (you will be able to opt out at any time).

For example, when you tick a box to receive email newsletters.

4. When Do We Collect Your Personal Data?

When you visit our website.

When you open an account with us.

When you engage with us on social media.

When you contact us by any means with enquiries etc.

When you order from us without creating an account.

When you order samples from us.

We may also receive your personal data when we carry out credit checks with third party suppliers when you apply for a credit account and periodically while you hold a credit account.

5. What Do We Collect?

If you order from us we will collect all the information we require to fulfil the order, including your name, address, email and telephone number and if necessary your payment card details.

Details of your interactions with us through our customer service centre.

For example, we record phone calls that come into our customer service centre, we will also collect notes of conversations regarding returns, complaints or comments.

We collect information that you disclose in an email.

Information gathered using cookies in your web browser, (See section Cookies or Other Tracking Technologies).

6. How and Why Do We Use Your Personal Data?

To process your orders, we need your personal data to process the order, to take payment and deliver the order to you.

When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product or tailor specific advice to your needs.

To communicate with you and manage our relationship with you.

For example, occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example to send you confirmation of your purchases and your payments or to notify you when products on back order are available or to advise you of disruption and changes to your deliveries.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request or query, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide to manage our relationship with you as our customer and to improve our services and experiences for customers.

With your consent to inform you about our news and offers that you may like we may send you marketing communications.

Please note that we Do Not share your contact details and other personal data with other companies for marketing purposes.

If you do not want to receive marketing communications from us, you can simply tell us by sending an email to [email protected] with the subject 'unsubscribe', or opt out using the link on the marketing communication or phone our customer services team on +44 (0) 1892 700730. You can also write to us at the postal address in the Contact Information section below.

To improve our services, fulfil our administrative purposes and protect our business interests. The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

To help make our website more user friendly so you can save your favourites and view your recent history.

To comply with our legal obligations.

For example, our obligation to provide your information to local police agencies.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.

For example, we will keep your transaction data as part of our accounting records for up to 7 years to comply with tax legislation. At the end of this retention period your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

8. Who do we share your personal data with?

9. Where do we process your data?

We only process your data within the UK and the European Economic Area (EEA).

It will occasionally be necessary to share your data with third parties outside the UK and the EEA.

For example, arranging delivery when sending your order outside the EEA.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the UK or EEA. For

example, our contracts with third parties stipulate the standards they must follow.

10. What Are Your Rights?

You have the right to request:

Access to the personal data we hold about you, free of charge in most circumstances. This could include purchase information relating to products and services.
The correction of your personal data when incorrect, out of date or incomplete.
To be forgotten and have data erased and / or stop being processed where the personal data is no longer necessary for the purpose of collection, you withdraw consent, when you object to the processing or to comply with a legal obligation.

You have the right to withdraw consent where we are relying on consent to process your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent we may not be able to provide certain products or services to you. We will advise if this is the case when you withdraw your consent.

Where we rely on our legitimate interest - In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Checking your identity - To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

If you have questions in relation to your personal data, please contact us at: Data Privacy.

We have a number of security and governance protections in place that will be excluded from your right to be forgotten:

Encrypted system backups, held for up to 10 years. It is practically impossible to alter these backup files.
Our anti-spam and email gateway. We maintain email archiving for security reasons, and your info may be kept in this archive. Access to this gateway is limited to our named data controllers.

11. Cookies or Other Tracking Technologies

In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.

We also use cookies in our website, or in our emails. Cookies are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on our website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website or app, most of the features will be still accessible without cookies. For more information on how we use cookies and how you can remove them, read our Cookie Policy below.

12. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

You can contact them by calling 0303 123 1113, or go online to www.ico.org.uk/concerns (opens in a new window; please note we cannot be responsible for the content of external websites)

13. Contact Information

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Data Privacy.

Phone our Customer Services team on: +44 (0) 1892 700730.

Or write to us at:

Galerie Limited

Unit 3 Deacon Trading Estate

211 Vale Road

Tonbridge

Kent

TN9 1SU

Cookie Policy

COOKIE POLICY

1. What are Cookies?

2. Our Cookie Policy

3. Third Party Cookies

4. Managing Cookies

How Many Rolls Do I Need?

WALLPAPER CALCULATOR

Your Wall Dimensions

Metres

Feet

Wall Width

Wall Height

Roll Dimensions

Roll Length

Roll Width

Pattern Repeat:

Other Information

Wastage:

Calculation

Your roll length is shorter than your wall. We recommend you consult with your decorator to calculate the quantity required.